Shostack + Friends Blog Archive


Cherishing the Customer, Redmond Style

My 12-year-old at home doesn’t want to hear that he can’t put all the music that he wants in all of the places that he would like …

says Steve Ballmer. It’s good to see Microsoft, like the health care industry, catering to people other than end-users. If they were as smart collectively as they are individually, they’d build ways to let their kids put all the music they want where they want it. Doing so sells more music.